On Your Lot Home Sales Spotlight with Cindy Voyles

Build on your own lot with Cindy Voyles at ICI Homes

Delivering an unforgettable home-building experience requires skill, and ICI Homes customers have a pro in their corner with sales associate Cindy Voyles. Voyles works with ICI Homes’ custom group, ICI Custom Homes. She specializes in On Your Lot projects, which connects property owners with Florida’s Custom Home Builder. “There’s never two of anything,” Voyles says …

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Awesome Customer Service is Part of ICI Homes’ DNA

Awesome Customer Service is Part of ICI Homes’ DNA - builder customer

In the third blog of our series on how ICI Homes earns such eye-opening customer service ratings — a sparkling 96 percent as of this writing — let’s review East Central Florida Division President Samuel D. Morrisett’s Part I summation of how we approach customer satisfaction. “There are three things that are critical,” Morrisett says …

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Attitude and Expertise: ICI Homes’ Top Customer Service Tools

Attitude and Expertise: ICI Homes’ Top Customer Service Tools - customer service 2

Earlier on the ICI Homes Blog, we discussed the importance of homebuilders’ customer service ratings and how our own — at 96 percent — leaves the current industry standard in its dust. We’re extremely grateful for the many homeowners willing to give us a big thumbs-up. But how does that happen? It has much to …

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