Awesome Customer Service is Part of ICI Homes’ DNA

Awesome Customer Service is Part of ICI Homes’ DNA - builder customer

In the third blog of our series on how ICI Homes earns such eye-opening customer service ratings — a sparkling 96 percent as of this writing — let’s review East Central Florida Division President Samuel D. Morrisett’s Part I summation of how we approach customer satisfaction. “There are three things that are critical,” Morrisett says Read More »

Attitude and Expertise: ICI Homes’ Top Customer Service Tools

Attitude and Expertise: ICI Homes’ Top Customer Service Tools - customer service 2

Earlier on the ICI Homes Blog, we discussed the importance of homebuilders’ customer service ratings and how our own — at 96 percent — leaves the current industry standard in its dust. We’re extremely grateful for the many homeowners willing to give us a big thumbs-up. But how does that happen? It has much to Read More »

Practicality with Panache: Four Fun Ways to Outfit Your Bathroom

Bathroom Design

Who said one of the most necessary areas of a new custom Florida home must look strictly functional rather than inviting? Sometimes customers choose bathroom design elements and materials based on how difficult those elements are to clean and maintain, rather than how aesthetically pleasing they’ll look. We won’t steer you in the opposite direction, but Read More »