Awesome Customer Service is Part of ICI Homes’ DNA

In the third blog of our series on how ICI Homes earns such eye-opening customer service ratings — a sparkling 96 percent as of this writing — let’s review East Central Florida Division President Samuel D. Morrisett’s Part I summation of how we approach customer satisfaction.

“There are three things that are critical,” Morrisett says of customers’ expectations. “They want the home they choose to be built on time, they want it delivered 100 percent complete at closing, and they want timely warranty service.”

Let’s use Morrisett’s stomping grounds as a case study.
Walking the talk
Like all our divisions, East Central Florida […]

How to Design a Flexible Flex Space

Many of ICI Homes’ floor plans come with what’s known as flex space or a bonus room. Whatever you call it, the home buyer decides its ultimate function and those choices can be endless.

Home offices, kids’ playrooms, craft rooms and home theaters all are examples of what you can do with your own flex space. Its usage depends on your household, your seasons of life, and the lifestyles you lead.

So, what do you do when your flex space needs to make everyone happy?

You get creative. Here’re our tips to planning a flexible flex space.
Decide who’s using it
Maybe it’s a […]

Attitude and Expertise: ICI Homes’ Top Customer Service Tools

Earlier on the ICI Homes Blog, we discussed the importance of homebuilders’ customer service ratings and how our own — at 96 percent — leaves the current industry standard in its dust.

We’re extremely grateful for the many homeowners willing to give us a big thumbs-up.

But how does that happen?

It has much to do with ICI Homes’ history and mandates as it does with performance.

Here’s why attitude and expertise are two of our top customer service tools.
We know what we’re doing
Headquartered in Daytona Beach, with divisions in West Central, North and East Central Florida, ICI Homes has built custom homes […]

Need a Top-Rated Home Builder? Ask ICI Homes’ Customers

When you build a new custom Florida home with ICI Homes, one of the things you’ll receive is a customized experience.

Yes, you’ll be able to choose your interior paint colors. And a floor plan that fits your household. You’ll have more information than you can absorb thanks to our fully stocked website, on-site brochures and friendly sales personnel.

Also know this: at ICI Homes, a customized experience means more than those basics.

Our method isn’t a maximum-units-moved-per-month pipeline. You won’t be stuck with a cookie-cutter home that looks like everyone else’s. Nor will you have trouble getting anyone associated with the […]

Buying or Building a New Home? Ask These Questions First

Sometimes, in the excitement of searching for a new custom Florida home, buyers stray towards a community that catches their eyes, rather than their sense of practicality.

That doesn’t mean we at ICI Homes don’t want you to have fun with the process. Certainly you should target communities whose look and feel resonate with you and your household.

What we do mean is doing homework before you declare, “that’s the one.”

It won’t matter how awesome a certain community is if its maintenance and location don’t match its awesomeness.

So fall in love, get excited, then ask these important questions.
What’s my commute?
This matters […]

Pssst! People Are Moving to These Florida Places

Searching for a new custom Florida home? We’ve got some good news for you. The Sunshine State is home to several of the statistically rated “best places to move” in 2019.

Actually, it’s been a top North American destination since the late 19th century. But modern-day people on the move think so too, and we at ICI Homes are here with one of the more recent studies that proves it.

In late May 2019, U.S. News & World Report published, “The 25 Best Places People are Moving to in 2019.” The company’s editors and researchers mined extensive U.S. Census Bureau data […]

ICI Homes Building “Home from the Heart” for Builders Care

Like lending others a helping hand when they need it? So do we!

ICI Homes is proud to participate in a Builders Care project in one of metro Jacksonville’s newest and most exciting communities — eTown.

This nascent master-planned community on the city’s southeastern flank is just getting started, and ICI Homes is proud to be among its select builders. One of the first homes we’re constructing here is a “Home from the Heart” fundraiser for Builders Care, the non-profit organization that helps elderly and disabled folks in northeast Florida with no-to-low-cost home repairs, construction or reconstruction.

We’re pitching in by building […]

Want a Versatile Living Area? Try These Hacks

Moving to the Sunshine State and ready for a sunnier interior design than what’s in your current home?

Many people are! Lightening up and paring down are popular strategies for many new Florida homeowners. The living generally is more informal here compared to other North American locales, and many ICI Homes customers take that approach.

Our advice? Versatility is key when it comes to planning your new living area. These hacks show you how.
There are no rules…
It’s Florida. It’s a living space. Consider the easy, outdoorsy lifestyles inherent in a subtropical climate and plan accordingly.

Stiff, formal furniture might not be the […]

Forget Institutional: How to Create Interesting Kitchens

While shopping for a new home, we’ve probably all entered at least one stark, monochromatic kitchen that recalled our elementary-school cafeterias.

Even if you attended a hip elementary school with hip decor, its kitchen was likely faceless. Efficiency was the daily priority and plain white and stainless steel worked fine.

But why would you want that in your new custom Florida home?

We at ICI Homes think most of us don’t. Although to be clear, there’s nothing wrong with an all-white kitchen warmed with textured countertops, cabinet pulls, or an imaginative backsplash and signature lighting. That look’s an enduring classic for a […]

Selling a Home? Try Do-It-Yourself-Staging

If you’re vacating your abode for a new custom Florida home, but the current one needs some decorative help before hitting the market, there are ways around this conundrum.

You might need to do some decluttering first. Then some thorough cleaning, especially if you have kids and pets.

Once you get past those two hurdles, however, don’t think your only option is to call a home-staging specialist. You already may own everything you need, and everything you don’t own is very affordable and easily acquired.

If this sounds intimidating, it’s not — even if you have zero interest or experience in interior […]