Awesome Customer Service is Part of ICI Homes’ DNA

In the third blog of our series on how ICI Homes earns such eye-opening customer service ratings — a sparkling 96 percent as of this writing — let’s review East Central Florida Division President Samuel D. Morrisett’s Part I summation of how we approach customer satisfaction. “There are three things that are critical,” Morrisett says Read More »

Attitude and Expertise: ICI Homes’ Top Customer Service Tools

Earlier on the ICI Homes Blog, we discussed the importance of homebuilders’ customer service ratings and how our own — at 96 percent — leaves the current industry standard in its dust. We’re extremely grateful for the many homeowners willing to give us a big thumbs-up. But how does that happen? It has much to Read More »

ICI Homes Building “Home from the Heart” for Builders Care

Home From the Heart

Like lending others a helping hand when they need it? So do we! ICI Homes is proud to participate in a Builders Care project in one of metro Jacksonville’s newest and most exciting communities — eTown. This nascent master-planned community on the city’s southeastern flank is just getting started, and ICI Homes is proud to Read More »