In the third blog of our series on how ICI Homes earns such eye-opening customer service ratings — a sparkling 96 percent as of this writing — let’s review East Central Florida Division President Samuel D. Morrisett’s Part I summation of how we approach customer satisfaction.
“There are three things that are critical,” Morrisett says of customers’ expectations. “They want the home they choose to be built on time, they want it delivered 100 percent complete at closing, and they want timely warranty service.”
Let’s use Morrisett’s stomping grounds as a case study.
Walking the talk
Like all our divisions, East Central Florida […]