Awesome Customer Service is Part of ICI Homes’ DNA

In the third blog of our series on how ICI Homes earns such eye-opening customer service ratings — a sparkling 96 percent as of this writing — let’s review East Central Florida Division President Samuel D. Morrisett’s Part I summation of how we approach customer satisfaction. “There are three things that are critical,” Morrisett says Read More »

Attitude and Expertise: ICI Homes’ Top Customer Service Tools

Earlier on the ICI Homes Blog, we discussed the importance of homebuilders’ customer service ratings and how our own — at 96 percent — leaves the current industry standard in its dust. We’re extremely grateful for the many homeowners willing to give us a big thumbs-up. But how does that happen? It has much to Read More »

ICI Homes Building “Home from the Heart” for Builders Care

Home From the Heart

Like lending others a helping hand when they need it? So do we! ICI Homes is proud to participate in a Builders Care project in one of metro Jacksonville’s newest and most exciting communities — eTown. This nascent master-planned community on the city’s southeastern flank is just getting started, and ICI Homes is proud to Read More »

Home for Sale? Vanish During Showings

The truth is… your real estate agent doesn’t need any help. Seriously. It’s the opposite of what most people would think. Common sense seems to indicate that a seller who stays on the premises, can answer questions, plus provide information that the seller’s real estate agent might not know. But it doesn’t work that way Read More »