Mortgage News You Can Use

Mortgage News You Can Use - 275 incentive 1 91 1

Unless you’re a financial whiz, or someone in your immediate family or circle of friends is, the intricacies of buying a new home can be overwhelming, especially for first-time buyers. Add an uncertain economy and Wall Street doings, and the overwhelm can lead to frustration. But fear not — buying a new custom Florida home in Read More »

A Good Cause: “Home from the Heart” Project Delivers $123,000 Donation to Builders Care

A Good Cause: “Home from the Heart” Project Delivers $123,000 Donation to Builders Care - nefba check

In 2019, our North Florida Division partnered with the Northeast Florida Builders Association (NEFBA) and its charitable organization, Builders Care. The goal was to construct a new home in Jacksonville’s eTown community, on the metro area’s southeast flank, and donate the proceeds to charity. The eTown community is an exciting new master-planned development. ICI Homes is Read More »

Awesome Customer Service is Part of ICI Homes’ DNA

Awesome Customer Service is Part of ICI Homes’ DNA - builder customer

In the third blog of our series on how ICI Homes earns such eye-opening customer service ratings — a sparkling 96 percent as of this writing — let’s review East Central Florida Division President Samuel D. Morrisett’s Part I summation of how we approach customer satisfaction. “There are three things that are critical,” Morrisett says Read More »

Attitude and Expertise: ICI Homes’ Top Customer Service Tools

Attitude and Expertise: ICI Homes’ Top Customer Service Tools - customer service 2

Earlier on the ICI Homes Blog, we discussed the importance of homebuilders’ customer service ratings and how our own — at 96 percent — leaves the current industry standard in its dust. We’re extremely grateful for the many homeowners willing to give us a big thumbs-up. But how does that happen? It has much to Read More »